bmc - Bloor Research

Software product innovation with Staff&Line (Post)

Published: 21st February 2008 | Author: David Norfolk and Jameel Abdul

Staff&line's EasyVista is an innovative systems management solution. Can developers of other software products attempting to break into established markets learn anything from it?

It’s analytics, but not as we know it… (Post)

Published: 2nd April 2007 | Author: Gerry Brown and Jameel Abdul

Triumfant Resolution Manager software analyses and monitors PC desktop performance using an ITIL approach. CEO John Prisco explains why Triumfant's approach is new and different.

How CIOs can win back the hearts and minds of users (Post)

Published: 2nd March 2007 | Author: Gerry Brown and Jameel Abdul

Todd DeLaughter, CEO of Opalis, talks about trends in the emerging Run Book software market

Devoteam Tertio; could hold the key to unlocking the potential of your IT infrastructure (Post)

Published: 16th January 2007 | Author: David Norris and Jameel Abdul

Tertio, a recent addition to the Devoteam consultancy services, specialise in IT Service Management and are particularly strong in ITIL and CMDB work, a key area for IT to address.

Getting to grips with power (Post)

Published: 27th November 2006 | Author: Peter Williams and Jameel Abdul

Major system problems and cost waste are occurring because most data centre managers do not have a proper handle on their power usage. It's high time to act.

Entente Cordiale lives in UK mid-market ITM challenge (Post)

Published: 8th November 2006 | Author: Peter Williams and Jameel Abdul

Mid-sized companies in the UK have suffered from a lack of affordable but comprehensive functionality from IT management software. Could the arrival of French provider Staff&Line change all that?

Service Management Battles Begin (Post)

Published: 9th December 2005 | Author: Tony Lock and Jameel Abdul

The goal of aligning the use of IT systems more effectively with the ambitions and desires of the business is now firmly established as a major priority in many organisations.

Getting to the Root of the Problem (Research)

Published: 2nd July 2003 | Author: Steve Barrie

The key to automating the management of the IT infrastructure is to be able to accurately diagnose the root cause of a problem. Accurate diagnosis can be achieved only if the solution is based on a model that truly represents…