Oracle sees sales opportunity in the customer experience market24th October 2012Gerry Brown Oracle fuses together disparate digital marketing products to form its Customer Experience suite. But where is the value-added services offer?
SugarCRM hits a sweet spot in the CRM market17th September 2012Gerry Brown SugarCRM is the fastest growing vendor in the CRM space. This article talks about SugarCRM's leadership and what makes them different.
So what’s new in the CRM market? - New vendors' disruptive business models make low-cost pervasive CRM a reality21st October 2010Gerry Brown As the CRM market continues to grow the market dynamics are changing as new vendors with low-cost business models threaten the existing hegemony.