Customer Relationship Management in Insurance
Published: 1st February 2000 | By: Martin Brampton
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SonicMQ messaging server – a new departure for Progress Software
Published: 1st December 1999 | By: Martin Brampton
In November 1999 Progress Software announced its entry into the messaging market. At first sight it seems strange that they should tackle a market where IBM already has a huge share with its MQ Series.
net.Genesis
Published: 1st November 1999 | By: Robin Bloor
Larry Bohn, President and Chief Executive Officer of net.Genesis explained how the company aims to instrument the online business. The goal is to understand and optimise customer behaviour so as to achieve growth. There is a great deal of material…
Micromuse
Published: 1st October 1999 | By: Martin Brampton
Micromuse Inc. is a vendor of fault-management software, mainly to the telecommunications sector but growing its presence with dot-com companies; i.e. organisations operating on the internet
Dun & Bradstreet Data – Corporate Data Source
Published: 1st October 1999 | By: Rob Hailstone
Dun & Bradstreet’s origins as a credit rating agency go back a century and a half. But the company’s database of information on the corporate world is highly relevant to current concerns. Its strategic objective is to be the leading…
Network Attached Storage
Published: 1st October 1999 | By: Robin Bloor
This white paper has been written to address some of the storage issues faced by IT managers. A number of scenarios are presented, from small to larger organisations, each of which has a requirement for increased storage capacity. Each scenario…
Nortel buys Clarify – The CRM market maturing
Published: 1st October 1999 | By: Dale Vile
Nortel, best known as a manufacturer of voice and data communications products, has purchased CRM company Clarify. The deal is worth around $2.1 billion and creates a very powerful force in the market for data centre capabilities. CRM is not…
MRO.com and the electronic procurement marketplace
Published: 1st September 1999 | By: Robin Bloor
With the advent of the Internet, procurement is moving rapidly towards automation. MRO.com has been set up to exploit that trend, especially for Maintenance, Repair and Operating purchases.
Collaboration Tools: MS vs Lotus vs Intranets
Published: 1st September 1999 | By: Dave Singleton
Collaboration Tools covers software designed to help groups of workers collaborate. At it’s simplest it is e-mail, but it also covers scheduling, some document management, as in the future more advanced topics such as video conferring. Fundamentally a market grown…
OO Techniques top software methodologies
Published: 1st September 1999 | By: Dave Singleton
Organisations in the UK and Europe that use software methodologies are clearly using Object Oriented techniques. Yesterday’s structured favourites, such as SSADM, are dying (if not yet dead) or are restricted to niche markets. The only tool that incorporates a…