Application Performance Management

Compuware’s Application Performance Management solution, known as Compuware APM, enables management of the end-to-end user experience, a superset of application performance testing and monitoring. It claims to make true user experience management a reality with monitoring of real, synthetic and third party users, together with business impact analysis. It can deterrmine the root cause of performance problems across environments and usually locate the line of code responsible.

It therefore facilitates good governance of automated business systems and helps to avoid wasted investment in IT. It complements development, by providing part of the feedback loop (considered part of DevOps at scale) between the production user experience and systems development/maintenance.

Compuware markets software solutions, including hosted software and software-related professional services, primarily through a direct sales force in the United States, Canada, Europe, Japan, Asia-Pacific, Brazil and Mexico. It also has an internal sales force in Lexington, Massachusetts, Richmond Hill, Ontario, and Maidenhead, England for its hosted software. Nevertheless, it does support independent distributors and partners as well, which, in conjunction with its own sales channels, gives it a presence in approximately 60 countries.

It markets its professional and application services primarily through account managers located in offices throughout North America.

It designs its marketing structure to help it keep abreast of, and respond quickly to, the changing needs of its customers, which, in essence, means that it regularly consults with the actual users of its products and services.

Compuware APM is targeted at large enterprises although its SaaS and service-based offerings should be accessible for smaller companies.

Compuware APM is based on two acquired tools: Gomez, a leading web application experience management tool, delivered on the SaaS model; and innovative APM vendor, dynaTrace.

It adopts a services-based approach to application performance monitoring, which it calls Compuware APM as a Service (APMaaS)

Compuware’s Professional Services organisation operates worldwide and can assist not only with technology choices and implementation but also facilitate mainframe modernisation initiatives and assist with the integration of mainframes with the general IT environment.

Both classroom and online training is available.