ServiceNow (Company) - Bloor Research

AIOps is Dead. Long live AI enabled Event and Incident Management

15th January 2025
Paul Bevan

BigPanda’s experience of using the LLM with the addition of the correlated alerts from its existing, comprehensive set of monitoring integrations, has shown real benefits to ITSM teams.

Get used to a complex hybrid cloud environment - Legacy applications are not going to disappear anytime soon

26th October 2023
Paul Bevan

No doubt about the benefits of cloud computing for digital start-ups. Migrating to the cloud for everyone else has plenty of benefits, but also plenty of risks.

Significant changes in the Hybrid Infrastructure Management market

11th December 2020
Paul Bevan

Multi-Cloud and new development and deployment technologies are forcing the pace of changes in the Hybrid Infrastructure Management market.

BMC, reports of death exaggerated? - Its forward-looking strategy is unveiled in London

27th July 2016
David Norfolk

The new BMC has streamlined itself and is going after agility and innovation.

The Fruition of IT asset management as a service?

15th May 2014
David Norfolk

Fruition has an interesting service-based approach to ITSM