Finding and retrieving information is vital to any organisation. This is difficult because of the gulf between the way organisations get at and deliver unstructured versus structured data.
KANA Software supplies systems to help organizations improve their electronic dealings with customers. The software is popular with its many blue-chip users but is popularity enough?
A service that continuously analyses thousands of news feeds, web pages and blogs, giving companies a focused and up-to-date picture of relevant industries, companies and trends.
What do people mean by the word, open, when talking about open systems or open source? Why do they so often treat it as the opposite of the word, proprietary? Are they right to do so?
Most people who have tuned into a Webcast or had a software demo over the Internet will have used a WebEx service without being aware of it - or realising that similar services are available to them.
Earlier this month IBM released the latest version of its Notes/Domino product after 16 months of public beta testing. So what can users expect between now and the future transition to 'Hannover'?
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