Mobile Service Delivery - the foundation for long-term mobile revenues
Published: 7th April 2004 | By: Rob Bamforth
The explosive growth of mobile telecommunications is putting smarter devices into everybody’s pockets and this opens up many new opportunities. New services will guide users to their destinations, offer them relevant information while travelling and alleviate micro-moments of boredom with…
Enterprise Information Portals - an evaluation & comparison
Published: 24th March 2004 | By: Philip Howard
This is the third in our series of reports on Enterprise Information Portals. It discusses the latest trends within the industry, of which the most notable is the inclusion of business process workflow within the portal. Also, the portal products…
Data Quality Products - an evaluation and comparison
Published: 20th February 2004 | By: Philip Howard
Data quality has historically been related to data cleansing software. However, as interest in quality management solutions grows there is an increasing appreciation from quality managers that data profiling and analysis is as much a part of quality assurance as…
On-Line Database Technology: Volume 1 - Enterprise Products
Published: 7th January 2004 | By: Philip Howard
This is the first of three reports covering all aspects of on-line (transactional) database technology. In this volume we focus on the perennial database issues of performance and manageability, together with the evolving database requirements of XML, which forms the…
Computer Telephony Integration (In North America) - from the Internet to the Desktop
Published: 1st January 2004 | By: Stephen Coates
CTI is the technology at the core of the modern call centre. It integrates not just the organisation’s computer and telephone systems; it integrates the applications to make every phone call, inbound and outbound, smarter. And although the most widely-known…
Computer Telephony Integration (In Europe) - from the Internet to the Desktop
Published: 1st October 2003 | By: Stephen Coates
CTI is the technology at the core of the modern call centre. It integrates not just the organisation’s computer and telephone systems; it integrates the applications to make every phone call, inbound and outbound, smarter. And although the most widely-known…
Extended Supply Chain Management
Published: 1st October 2003 | By: Fran Howarth
This report provides an examination of the extended supply chain management market – the term “extended” referring to the opening up of supply chain processes to collaboration with business partners. To drive efficiency throughout supply chain operations, the processes that…
Team Collaboration Applications
Published: 1st October 2003 | By: Martin Langham
Collaboration has become a key priority for companies facing the urgent need to get their information workers to work together better. Information worker teams frequently work in different locations with separate partners and in different time zones and need better…
Getting to the Root of the Problem - Automating IT Fault Diagnosis
Published: 2nd July 2003 | By: Steve Barrie
The key to automating the management of the IT infrastructure is to be able to accurately diagnose the root cause of a problem. Accurate diagnosis can be achieved only if the solution is based on a model that truly represents…
Security 101
Published: 1st July 2003 | By: Robin Bloor
This report is intended to act as a detailed primer on IT Security and it has been written to be read both by those who are IT literate and those who only have a limited knowledge of computers. The aim…