IBM talk about “transforming talent and the IT experience”, with “chatbots” that are becoming AI-enabled and evolving into Intelligent Digital Assistants.
Bill Gates was nearly right when he said “banking is necessary, banks are not”. Financial services are necessary, but they don’t have to be provided by banks.
David Norfolk sets the scene for a series of articles in which we will be considering the widening impact on organisations of the growing focus on ethics.
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