User Experience Monitoring as Governance?
Compuware's user experience and PPM tools work well together - and its mixing in BSM. Will this offer the business beter IT governance?
Abstractions
Using database technology effectively is important for the business
Governance – The State of Play
Good governance must be institutionalised for all, as a business benefit; not bolted on as a cost. Tools will help - if you have the right culture.
Fact-based Decisions
Advanced analytics are making widespread adoption of fact-based decision-making a reality. Nevertheless, this can be a disruptive innovation.
Governance with Information
I take a broad view of "governance"; but fundamental to governance, to me, is information. A recent IBI Customer Day prompted some thoughts on this.
Twenty Years On – a Maturity Journey
Automated development for good IT governance is an idea I first met over 20 years ago, so why is it still on the agenda and has anything changed?
Is there more to Software Asset Management (SAM) than counting pennies?
It's hard to believe that anyone can question the need for SAM (Software Asset Management). After all, businesses run on software these days and if you don't know what software you have, how it's...
Managing Capability and Maturity: Part 2
In part one of this article,we talked about informal maturity management and why it might be a good thing. Now we want to talk about the real thing (CMMI; Capability Maturity Management Integrated,...
Managing capability and maturity : 1
We've been writing a few things recently around process maturity—and not just for ITA/ITD. For instance, about ASG's Senior Director of Solutions Management, Mike Oitzman's view that a...
You don’t want a CMDB, you want a CMS
The CMDB—Configuration Management Database—is fast becoming fashionable these days. The idea seems to be that if your IT environment is in chaos—if nobody is sure of exactly what...