Customer Relationship Management (CRM)
Customer relationship management (CRM) refers to the principles, practices and guidelines that an organisation follows when interacting with its customers.
Automated Business Process Discovery (ABPD)
ABPD is an emerging field that discovers the business processes based on examining the electronic footprints the users leave in the IT assets supporting the pro
Operations Management
Operations management is an area of business that is concerned with the efficient and effective production of goods and services.
Development
Development is the development of automated business outcomes in an Agile way.
Business Process Management
BPM supports the automation of today's organisational processes; it enables organisations with capabilities that define, simulate, deploy, execute, and optimise their business processes.
Service Virtualisation
Service virtualisation is a technique used to virtualise external services used by a developing system, so that it can be developed and tested without regard to the stability or availability of services it depends on.