Vitria - Exception Management and Resolution in SOA-enabled Business Processes

Bloor Research is convinced that Service Oriented Architecture (SOA) is becoming the dominant IT model. Our certainty is based on the forces driving the implementation of SOA solutions:

• The business imperatives of flexibility and agility.
• The IT need to be more responsive to the business by implementing continuous
• improvement with minimal impact on existing systems.
• The delivery of standards and technology that effectively support SOA.

The heart of SOA is the loose coupling of services: this brings about the major benefits of SOA, including flexibility, agility and reuse. However, as SOA implementations have matured and grown in both scale and complexity, the following significant challenges have already become apparent:

• Managing exceptions thrown up by the business processes in a scaleable, auditable snd robust fashion.
• Monitoring the health of the SOA infrastructure.
• Resolving errors in the infrastructure in a timely and effective way.

Bloor Research believes that Vitria’s Resolution Accelerator, combined with SOA governance products from Vitria’s partner AmberPoint and other vendors, provides robust, effective and straightforward answers to these major challenges.

The rest of this report expands on these conclusions by:

• Reviewing why SOA is essential to modern solutions and what the elements that make up an SOA solution should be.
• Explaining how exception management needs to work in an SOA environment.
• Showing how Vitria Resolution Accelerator implements exception management and resolution.
• Discussing the synergy between SOA governance and Resolution Accelerator.
• Providing examples of customer success stories.

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