Operations Management - Where's the Value?

You can produce an accurate CMDB (which implies there's a Configuration Management Service) and even save money doing it. But why isn't everyone doing this? I'd love someone to explain to me how to have a well-governed company without configuration manage

Tivoli Pulse in Las Vegas now has a much wider focus than just Tivoli Operations tools - I met a lot of friends from Rational there. Some interesting news and announcements this year.

In 2005, the bank initiated a Six Sigma program within Business Operations in PBB.